Good customer service is crucial in order to success in business; there is nothing high-tech concerning helping customers get exactly what these people need. But technological innovation can make the procedure easier and even more efficient.

For the majority of small businesses, investing in information technology (IT) can pay dividends within more ways as compared to one. Not only can technology help businesses establish a unternehmensidentität and lower the cost of doing business, it can also assist level the enjoying field.

The Dell/National Federation of Impartial Business (NFIB) Small company Excellence Award, set up in 2004, honors small businesses that infuse the spirit associated with innovation and apply IT to further improve the customer experience.

Consider big, win big

The winner are getting $30, 000 in technology and professional services from Dell; a Day together with Dell program together with Dell executives, which include Michael Dell, to share best enterprise practices; a very long time membership to NFIB; and other prizes. 9 other companies may receive a Dell Latitude notebook in addition to a one-year membership to NFIB. The finalists for the 06\ award are:

• AMAD Logistics, a good international freight forwarder and logistics business.

• DataCert Inc., a fast-growing dealer of electronic invoicing and corporate lawful spend-management solutions.

• Errand Solutions, which gives customized errand-running plus concierge services being an employee benefit and customer relationship enhancement to health care, hospitality, residential house and corporate businesses.

• Harrison’s Roof Truss, L. T. C., a manufacturer of engineered wood made roof and floor trusses.

• Mini Technology Services Inc., which develops plus manufactures electronic goods.

• National Organization of System Facilitators Inc., provides a 24-hour, Web-based consumer portal through which usually clients can monitor service calls plus on-site parts safe-keeping.

• Ntelicor T. Bières québécoises , an information-technology consulting and staffing needs firm.

• Pipal Research Corp., a team of strategists and investment bankers who provide study and analytical providers.

• Sew What? Inc., a theatrical drapery manufacturer and custom sewing service.

• TRS Professionals Inc., a a comprehensive engineering and building management firm.

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